---
title: Tailor Acceptance Delays
description: "Most orders are claimed within a few hours, but occasionally you’ll see **“Waiting for Tailor”** longer than expected. Here’s why—and what you can do. --- #### **Typical time-frame** - **90 %** of orders: accepted within **4 h** - Peak times (Mon mornings, pre-holidays): up…"
url: "https://iseam.uk/docs/awaiting-tailor/"
updated: "2025-07-20"
category: Customer Help Center
---

# Tailor Acceptance Delays

Most orders are claimed within a few hours, but occasionally you’ll see **“Waiting for Tailor”** longer than expected. Here’s why—and what you can do.

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#### **Typical time-frame**

- **90 %** of orders: accepted within **4 h**
- Peak times (Mon mornings, pre-holidays): up to **24 h**

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#### **Common reasons for delay**

| **Reason** | **How it affects you** |
| --- | --- |
| **Special fabric or complex work** | Fewer tailors are certified for leather, heavy coats, or multi-service orders. |
| **Incomplete details / blurry photos** | Tailors may skip jobs lacking clear instructions or images. |
| **High demand** | Surge periods mean tailors’ queues fill fast. |
| **Low declared item value** | Extra-high insurance vs. low price can deter tailors. |

#### **What to check**

1. **Photos** — are they bright, front/back/close-up?
2. **Alteration / Repair details** — specific measurements or damage description?
3. **Fabric type** — did you tag it correctly (Standard, Denim, Leather)?

You can’t edit the order, but you can **cancel for free** while still in “Waiting for Tailor,” then resubmit with clearer info.

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#### **Automatic safeguards**

- Order stays open **48 h max**.
- After 48 h, Support reviews and may recommend tweaks or split services to speed up acceptance.

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#### **Need help sooner?**

Open **My Orders ▸ Need Help?** and choose **“Tailor hasn’t accepted”**. Our team will review and suggest the fastest next step—often updating photos solves the issue.

Once a tailor claims your job, the status changes to **“Tailor Accepted – Awaiting Item,”** and you’ll get an email notification.