---
title: Cancelling an Order
description: "You can’t edit an order after submission; instead, cancel and place a new one. Fees depend on how far the order has progressed. | **Current Status** | **Can You Cancel?** | **Fee Applied** | **Refund Timing** | | --- |…"
url: "https://iseam.uk/docs/cancel-modify/"
updated: "2025-07-20"
category: Customer Help Center
---

# Cancelling an Order

You can’t edit an order after submission; instead, cancel and place a new one.

Fees depend on how far the order has progressed.

| **Current Status** | **Can You Cancel?** | **Fee Applied** | **Refund Timing** |
| --- | --- | --- | --- |
| **Waiting for Tailor**(no tailor accepted yet) | ✔ | **£0** | Instant to your card |
| **Tailor Accepted – Awaiting Item**(parcel not shipped) | ✔ | **4 % admin fee** | Instant (96 % refunded) |
| **In Transit to Tailor**(parcel shipped, not yet signed for) | ✔ | **10 % admin fee + return-shipping cost** | After courier returns parcel & scans delivered to you |
| **Item Received by Tailor** or later | ✖ | Work has begun—order can’t be cancelled |  |

> **Tip:** Double-check garment, fabric, and service before checkout; once you’ve shipped, cancellation always costs more.

### **How to Cancel**

1. Open **My Orders ▸ View Details**
2. Click **Cancel Order**
3. Review the fee shown, confirm, and the refund is triggered

Refunds appear in **3–5 business days** (longer if return postage is involved).