---
title: "Cancellation Windows & Fees"
description: "Use this chart to see **if**—and **what it costs**—to cancel an order at each stage. | **Order Status (in ****My Orders****)** | **Can You Cancel?** | **Admin Fee** | **Extra Costs** | **Refund Timing** | | --- | --- | --- | ---…"
url: "https://iseam.uk/docs/cancel-windows/"
updated: "2025-07-20"
category: Customer Help Center
---

# Cancellation Windows & Fees

Use this chart to see **if**—and **what it costs**—to cancel an order at each stage.

| **Order Status (in ****My Orders****)** | **Can You Cancel?** | **Admin Fee** | **Extra Costs** | **Refund Timing** |
| --- | --- | --- | --- | --- |
| **Waiting for Tailor**(no tailor has accepted) | **Yes** | £0 | — | Instant refund |
| **Tailor Accepted – Awaiting Item**(parcel not yet shipped) | **Yes** | **4 %** of order total | — | Instant refund of 96 % |
| **In Transit to Tailor**(you’ve shipped but tailor hasn’t signed) | **Yes** | **10 %** of order total | Return-shipping charged by courier | Refund issued after parcel is back in your possession |
| **Item Received by Tailor** or any later status | **No** | — | — | Work has begun—order cannot be cancelled |

> **Important:** The platform auto-detects the status via tracking scans and tailor updates. If you cancel while fees apply, they’re deducted automatically and the balance is returned to your original UK card.

### **How to Cancel**

1. **My Orders ▸ View Details**
2. Click **Cancel Order**
3. Review the fee shown, confirm, and you’re done

Funds usually re-appear on your statement within **3–5 business days** (banks may vary).