---
title: Fit Issues After Delivery
description: "iSeam.uk offers a **14-day fit guarantee**: if the alteration isn’t as requested, tailors will fix it at no extra labour cost—just pay return postage. ### **1 ▪ Check the basics first** | **Quick Check** | **Why** | | --- | ---…"
url: "https://iseam.uk/docs/fit-issues/"
updated: "2025-07-20"
category: Customer Help Center
---

# Fit Issues After Delivery

iSeam.uk offers a **14-day fit guarantee**: if the alteration isn’t as requested, tailors will fix it at no extra labour cost—just pay return postage.

### **1 ▪ Check the basics first**

| **Quick Check** | **Why** |
| --- | --- |
| Compare to your original request | Ensure the measurement you typed or the pin/chalk line matches the result. |
| Try on with correct shoes/undergarments | Minor differences disappear with proper styling. |
| Give garments a light press | Creases from shipping can affect fit perception. |

### **2 ▪ If fit is still wrong, open a ticket**

1. **My Orders ▸ View Details**
2. Click **Need Help? ▸ Fit Issue**
3. Upload:
   - **Front, side, and back photos** while wearing the item
   - Photo of tailor’s final hem/taper area
   - A short note: *“Hem should be 30”, received 31”.*
4. Submit within **14 calendar days** of delivery scan.

### **3 ▪ What happens next**

| **Step** | **Timeline** |
| --- | --- |
| Support reviews photos & order details | **Within 1 business day** |
| Tailor confirms feasibility of correction | **+1 business day** |
| Return label & instructions sent to you | **Immediately after approval** |
| Tailor re-works garment | **2–4 working days** from receipt |
| Parcel shipped back to you | Tracking added to order |

Tailors cover labour; **you pay return postage** (usually Tracked Mail). If the tailor is at fault (e.g., wrong measurement) and confirms so, return postage is credited back.

### **4 ▪ Possible outcomes**

| **Outcome** | **When it applies** |
| --- | --- |
| **Free re-work** | Measurement or service clearly not as specified. |
| **Partial refund** | Small, non-functional variance you’re willing to keep. |
| **Full refund + return** | Tailor unable to correct fit within reasonable limits. |

**Tip:** Always provide clear photos and original measurement notes; better evidence = faster resolution. For any questions, reply directly inside the Fit Issue ticket—our team monitors it until the case is closed.