---
title: Opening a Dispute
description: "If you and the tailor can’t agree on a solution through the **Fit Issue** or **Damage** tickets, you may escalate to a formal dispute within **14 days of delivery**. ### **1 ▪ Requirements before escalating** | **Requirement** | **Why it’s needed** | | --- |…"
url: "https://iseam.uk/docs/open-dispute/"
updated: "2025-07-20"
category: Customer Help Center
---

# Opening a Dispute

If you and the tailor can’t agree on a solution through the **Fit Issue** or **Damage** tickets, you may escalate to a formal dispute within **14 days of delivery**.

### **1 ▪ Requirements before escalating**

| **Requirement** | **Why it’s needed** |
| --- | --- |
| Tried the appropriate ticket first (Fit Issue or Damaged on Return) | Most problems resolve here without delays. |
| Provided photos, measurements, or courier claim number | Evidence is mandatory for a fair decision. |
| Tailor or Support has responded, but no agreement reached | Escalation is last resort. |

### **2 ▪ How to open a dispute**

1. Go to **My Orders ▸ View Details**
2. Click **Need Help? ▸ Open Dispute**
3. Complete the short form:
   - Select reason (*Fit, Damage, Late Delivery, Other*)
   - Summarise the issue in two sentences
   - Confirm you’ve uploaded all supporting evidence
4. Submit—your case is now with the **Dispute Team**.

### **3 ▪ What happens next**

| **Stage** | **Timeline** |
| --- | --- |
| **Acknowledgement email** | Within 1 business day |
| **Evidence review** (tailor & customer) | 2 business days |
| **Mediation call/email** (if needed) | +1 business day |
| **Decision issued** | Typically within **5 business days** of dispute opening |

### **4 ▪ Possible outcomes**

| **Outcome** | **Details** |
| --- | --- |
| **Free re-work** | Tailor agrees to correct the issue; you pay only return postage. |
| **Partial refund** | Tailor error minor; you keep the item with compensation. |
| **Full refund + return** | Tailor unable to meet specification; item sent back. |
| **Dispute declined** | Evidence shows spec met; no additional compensation. |

All decisions are final unless new evidence emerges.

### **5 ▪ Tips for a smooth case**

- **Be specific:** “Hem 2 cm longer than requested” is clearer than “Too long.”
- **Use good photos:** Stand straight, camera at waist height, good light.
- **Meet deadlines:** Upload any requested info within 48 h to keep the case moving.

Open a dispute only when other ticket types haven’t solved the problem—most issues resolve faster without escalation.