---
title: "Refund Timing & Method"
description: "All refunds are processed through our secure payment gateway (Stripe) and **return to the same UK debit or credit card you used at checkout**. ### **1 ▪ When refunds are initiated** | **Trigger** | **When it happens** | **Who starts it**…"
url: "https://iseam.uk/docs/refund-timing/"
updated: "2025-07-20"
category: Customer Help Center
---

# Refund Timing & Method

All refunds are processed through our secure payment gateway (Stripe) and **return to the same UK debit or credit card you used at checkout**.

### **1 ▪ When refunds are initiated**

| **Trigger** | **When it happens** | **Who starts it** |
| --- | --- | --- |
| Order cancelled **Waiting for Tailor** | Instant | System auto-refund |
| Order cancelled **Tailor Accepted – Awaiting Item** | Instant | System auto-refund (minus 4 % fee) |
| Order cancelled **In Transit to Tailor** | After parcel scans back to you | Support team (minus 10 % + return postage) |
| Fit-issue rework not possible | Within 1 business day of decision | Support team |
| Damage claim approved | After courier or tailor liability confirmed | Support team |

### **2 ▪ How long funds take to re-appear**

| **Bank / Card Type** | **Typical Timeframe*** |
| --- | --- |
| UK Visa / Mastercard / Maestro | **3–5 business days** |
| Apple Pay / Google Pay (UK card) | **3–5 business days** |
| Refund issued on a weekend | Adds 1–2 days |

*Exact timing depends on your bank’s batching cycle.

### **3 ▪ Partial vs full refunds**

- **Admin fees** and **return-shipping costs** (if applicable) are deducted **before** the refund is sent.
- Your statement will show a single credit for the net amount; the deduction won’t appear as a separate charge.

### **4 ▪ Where to download refund proof**

1. **My Orders ▸ View Details**
2. Click **Download Receipt** – the PDF updates with the refund line and VAT adjustment.

### **5 ▪ Problems or delays**

If you don’t see the credit **7 business days** after we mark *Refund Issued*:

1. Check pending transactions in online banking.
2. Contact your card issuer; provide the refund reference in **My Orders**.
3. Still no trace? Contact us.

Keep these timelines in mind when planning cancellations or waiting for dispute outcomes.