---
title: Understanding Order Statuses
description: "Track your order from start to finish inside **My Orders**. Here’s what each status means: | **Status** | **What’s Happening** | | --- | --- | | **Waiting for Tailor** | Your order is live; tailors can now accept it. |…"
url: "https://iseam.uk/docs/status-meanings/"
updated: "2025-07-20"
category: Customer Help Center
---

# Understanding Order Statuses

Track your order from start to finish inside **My Orders**.

Here’s what each status means:

| **Status** | **What’s Happening** |
| --- | --- |
| **Waiting for Tailor** | Your order is live; tailors can now accept it. |
| **Tailor Accepted – Awaiting Item** | A tailor has claimed your job and is waiting for your parcel to arrive. |
| **Item Received by Tailor** | Tailor scanned your parcel and confirmed receipt. Work will begin shortly. |
| **In Progress** | Tailor is performing the alteration or repair. |
| **Item Tailored & Shipped Back** | Work is done, parcel is on its way to you. Tracking link appears in your timeline. |
| **Job Done – Delivered** | Carrier shows delivered, and you’ve confirmed receipt (or 48 h passed without dispute). |
| **Job Failed (Customer Issue) – Returned** | Tailor couldn’t proceed due to missing info, unsuitable garment, etc. Parcel is being returned (admin fee applies). |
| **Job Failed (Tailor Issue) – Returned** | Tailor unable to complete work; full refund is issued, item is on its way back. |
| **Cancelled** | Order was cancelled before work began. |

> **Tip:** Click any status badge to expand more detail—time stamps, tracking numbers, and tailor notes.

Need help with a status? Use **My Orders ▸ Need Help?** to open a ticket.